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Review of Duve

9
Strong upselling and guest messaging — room service needs work
Front Office Director from 200 to 499 room Boutique Hotels in Mexico City (Mexico)
Verified
2 days ago
Products Reviewed
Hotel Guest Apps
Guest Messaging Software
Mobile Ordering & Room Service
What do you like most?
Duve has significantly enhanced our digital guest journey through an intuitive and visually appealing platform. The solution is highly effective for room and ancillary upselling opportunities, helping drive additional revenue. Its guest communication tools enable seamless one-to-one and mass messaging, improving operational efficiency and guest engagement throughout the stay. The overall user experience is modern, easy to navigate, and adds value both to guests and hotel teams.
What do you dislike or think could be improved?
Enhance the Room Service ordering workflow by incorporating structured upselling opportunities as part of the order-taking process. Improve order customization capabilities by allowing more detailed guest preferences to be captured, such as food allergies, preferred milk types, ingredient removals, dietary restrictions, and cooking preferences. Provide clearer fields for special requests to ensure guest preferences are accurately communicated to the culinary and service teams, reducing errors and improving the overall guest experience.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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