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Review of TrustYou

10
Actionable guest feedback that drives service fixes — if reviews were more detailed
Executive Assistant Manager from 500+ room City Center Hotels in Bangkok (Thailand)
Verified
3 days ago
Products Reviewed
Reputation Management
What do you like most?
TrustYou Lite is a valuable tool for Prince Palace Hotel Bangkok to monitor online guest reviews, analyze guest sentiment, track reputation performance, identify recurring complaints, and benchmark against competitors. It helps management identify service gaps in key areas such as room cleanliness, maintenance, facilities, staff professionalism, and guest communication. By regularly reviewing guest feedback and sharing relevant findings with department heads, the hotel can take timely corrective actions, monitor service improvements, and prevent recurring issues. The key objective is to turn guest feedback into actionable insights that enhance service quality, improve guest satisfaction, and strengthen the hotel's overall online reputation.
What do you dislike or think could be improved?
OTA platforms should encourage guests to provide more detailed feedback before submitting their reviews, rather than allowing ratings based solely on numerical scores. Including brief comments or specific ratings for key service areas, such as cleanliness, staff service, room condition, and facilities, would help hotels better understand guest experiences, identify areas for improvement, and implement appropriate corrective actions. TrustYou could also work with OTA partners to improve the quality and usefulness of guest feedback.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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