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Review of Paraty Tech

8
Centralized reservation management — but call center coordination needs work
Gerente de Reservaciones from 500+ room Boutique Hotels in El Cortecito (Caribbean)
Verified
5 days ago
Products Reviewed
Booking Engine
Rate Shopping
Call Center Software
What do you like most?
The booking engine is useful for managing reservations and consulting information centrally. It also facilitates tracking certain requests and allows working with reservation information in a more organized way.
What do you dislike or think could be improved?
What could be improved The area I believe needs the most improvement is the Call Center service. In certain situations, request management can be unclear and generate additional processes for the Reservations department. It would be advisable to improve communication, case tracking, and coordination between the Call Center and the hotel to avoid confusion and speed up reservation handling.
4.0
Very Good
Ease of Use
3.0/5
Customer Support
2.0/5
ROI
3.0/5
Implementation
3.0/5

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