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Review of The Guestbook

10
Direct-booking rewards that build loyalty — if guests know about them
Area Director of Sales from 200 to 499 room Boutique Hotels in McClellan Park (United States)
Verified
2 days ago
Products Reviewed
Loyalty Programs for Independents
What do you like most?
What I like most about The Guestbook is that it encourages guests to book direct while offering flexible rewards. The ability to choose between cash back or credit toward a future stay provides real value to guests and helps build loyalty to the hotel.
What do you dislike or think could be improved?
One area for improvement would be increasing awareness of the program. The rewards are valuable and easy to understand, but greater visibility and promotion could help more guests recognize the benefits and take advantage of the program, but most of this is our part at the hotel level.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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