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Review of MARA Solutions

10
How Leonardo Hotels Cluster East streamlined their review management and saved time with MARA
Guest Relations Manager from 75-99 room City Center Hotels in Bucharest (Romania)
Verified
2 days ago
Products Reviewed
Reputation Management
What do you like most?
MARA helped us drastically reducing the time spent on responding to reviews and ensuring consistent, high-quality responses. With MARA, we not only boosted our efficiency but also ensured continuous engagement with our guests, even during absences. MARA's smart snippets feature was particularly useful, enabling us to quickly and effectively respond to recurring questions. Now, we can focus more on direct guest services and other essential tasks, enhancing our overall guest experience.
What do you dislike or think could be improved?
It would be wonderful if there was a function that would allow you to insert specific information about a particular case from the hotel, which would then be included in the response text.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A

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