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Review of Shiji Group

8
Lucy Chatbot
guest relation manager from 100 to 199 room Branded Hotels in Castagneto Carducci (Italy)
Verified
2 years ago
Products Reviewed
Reputation Management
What do you like most?
Less phone calls for questions that can be answered by the chatbot -useful for room service/housekeeping/maintenance requests from the room
What do you dislike or think could be improved?
Ability of the chatbot to understand guests' requests and give correct answers - possibility to insert more informations to help the chatbot in answering
4.0
Very Good
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
4.0/5
Shiji G. from Shiji Group replied
Thank you for your feedback! We're glad the chatbot has helped reduce call volume and streamline guest requests. Appreciate your input on improving response accuracy, we’re always working to enhance the guest experience.

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