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Review of Shiji Group

10
Guest reviews stay aligned with our reputation — but direct replies need work
SAC from 500+ room Branded Hotels in Olimpia (Brazil)
Verified
24 days ago
Products Reviewed
Reputation Management
What do you like most?
The guests' reviews are always aligned with our reputation. It's great to be able to respond to the guest in a practical and secure way.
What do you dislike or think could be improved?
It would be good to be able to respond to TripAdvisor directly on the platform, and Expedia as well. I also think the penalty for a negative response is too high. The percentage could be lower.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Jessica k. from Shiji Group replied
Thank you for your fantastic 10/10 rating and for sharing your feedback! We're delighted to hear that Reviewpro helps you stay aligned with your reputation and provides a practical, secure way to engage with guest feedback. Making it easy for teams to monitor and respond to reviews across channels is a key part of what we strive to deliver. We also appreciate your suggestions regarding review response workflows. You'll be pleased to know that direct responses to Expedia reviews are already supported within the platform, helping teams manage more interactions from a single place. As for other major review sources, stay tuned. We're continuously expanding our integrations and have some exciting developments on the horizon. We truly appreciate your partnership and look forward to supporting your success for years to come.

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