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Review of Shiji Group

10
Guest reviews stay aligned with our reputation — but direct replies need work
SAC from 500+ room Branded Hotels in Olimpia (Brazil)
Verified
4 days ago
Products Reviewed
Reputation Management
What do you like most?
The guests' reviews are always aligned with our reputation. It's great to be able to respond to the guest in a practical and secure way.
What do you dislike or think could be improved?
It would be good to be able to respond to TripAdvisor directly on the platform, and Expedia as well. I also think the penalty for a negative response is too high. The percentage could be lower.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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