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Review of Snapfix

10
Game Changer from a corporate level
Chief Administrative Officer from 100 to 199 room Bed & Breakfast & Inns in LasVegas (United States)
Verified
4 days ago
Products Reviewed
Hotel Maintenance Software
Housekeeping Software
What do you like most?
SnapFix has been very useful for us at both the property level and the corporate level. Managing multiple hotels, it’s helpful to have one system where we can see issues clearly, compare locations, and spot recurring problems that need attention across different brands and building types. The ability to create punch lists during and after construction has been especially valuable. Being able to document items, share them with vendors, and track their completion makes it much easier to hold contractors accountable and avoid repeated conversations about missed work. We also use SnapFix to track room preventive maintenance and deep cleans, and it has helped keep these tasks consistent across all hotels. The visibility it provides makes follow-up simple and ensures nothing gets overlooked or delayed. Another feature we rely on is the ability to create “how to” tickets in their own group. This makes it easy to store and quickly access critical information, such as where water mains are located, how to shut them down, or how to reset a fire panel. Having these steps documented in a central place saves time and prevents confusion, especially during urgent situations. I also want to highlight how hands-on and engaged their corporate team is. They routinely reach out for feedback, assist quickly when questions come up, and genuinely seem interested in how the platform can support our operations and long-term goals. The onboarding process was equally smooth. They collected the bulk of the information needed to configure our account, set up groups, tags, and users, and guided the entire buildout. With ten hotels using the software, that level of support saved us a significant amount of time and made the transition easy for everyone involved. Overall, SnapFix has helped improve organization and communication across our properties, and it has become a reliable tool for managing day-to-day operations and long-term maintenance planning.
What do you dislike or think could be improved?
We have been using SnapFix for a few years now and have been very happy with the improvements they’ve already rolled out. There has been considerable progress in group settings, tags, and notification options, which has made the system even easier to manage across multiple hotels. From what I understand, an upgraded language translator is already in development, which will be a welcome addition for teams with multilingual staff. One feature that would be helpful in the future is the ability to generate a bill or invoice directly from the fields entered into a checklist during a job. This would streamline internal processes and could also expand SnapFix’s usefulness for contractors and vendors who need a simple way to document and bill work based on completed tasks. Overall, we’re very satisfied with SnapFix and appreciate how receptive the team has been to feedback as the platform continues to evolve.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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