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Review of Canary Technologies

10
Streamlined check-in and messaging — but AI replies can miss the mark
Manager from 75-99 room Branded Hotels in Kingston (Canada)
Verified
1 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Upselling Software
Guest Messaging Software
What do you like most?
The Canary system is well-designed, user friendly system that simplifies upselling, check in, check out, messaging, and payment authorizations for both staff and guests. The check in feature helps streamline arrivals by gathering required information in advance and identifying potential issues with guests details or identification. Messaging is invaluable for answering pre-arrival questions and for contacting guests about items left behind. Payment authorization is another excellent feature, particularly when someone else is paying for a guest or group, making check in much smoother for everyone. Finally, having support just a phone call away is reassuring. Overall, Canary is an outstanding tool that improves efficiency and the guest experience.
What do you dislike or think could be improved?
The only challenge is AI messaging, which frequently is inaccurate. Although I stop automated responses when I begin replying, timing can be an issue. I would prefer it only uses a response that is pre-approved. This is the shortfall of this category and can be considered annoying.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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