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Review of Raitify

10
Transforming Guest Reviews into Actionable Insights
Operating Managing Director from 200 to 499 room Casinos in Vienna (Austria)
Verified
1 months ago
Products Reviewed
Reputation Management
What do you like most?
Being able to view all reviews via a single tool—and respond to a large portion of them from there—significantly simplifies the process of responding to guest feedback. Of course, the answers generated by raitify.com are also a huge help here. What excites me most, however, is that by using AI-driven analysis to translate collected guest feedback into concrete recommendations for action, I can show staff from various departments—with less time and administrative effort—where there is clear potential for improvement, thereby enhancing the guest experience.
What do you dislike or think could be improved?
It would be great if Expedia dropped its resistance, allowing all reviews to be published via the tool. For us, Expedia is the only channel where the feedback generated still has to be transferred using copy-and-paste.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Sebastian A. from Raitify replied
Thank you very much for your detailed and thoughtful review! We're delighted to hear that Raitify helps you manage guest reviews more efficiently and that our AI-powered review responses and analytics provide real value to your team. It's especially rewarding to know that the insights generated from guest feedback help different departments identify improvement opportunities and enhance the overall guest experience. We're also happy to share some good news: The direct Expedia integration is now available! You can now respond to and publish Expedia reviews directly through Raitify, eliminating the need to copy and paste responses manually. If you'd like to activate the Expedia integration or learn more about our latest features, feel free to reach out to us anytime. We truly appreciate your trust and support and look forward to continuing to improve Raitify for you. Raitify Team

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