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Review of SiteMinder

10
Real-time alerts that prevent revenue loss — if they don’t overwhelm staff
Property Owner from 25-49 room Boutique Hotels in Bang Chalong (Thailand)
Verified
1 days ago
Products Reviewed
Channel Managers
Booking Engine
Website Design
What do you like most?
Notifications for cancellations, low inventory, or booking updates allow staff to respond immediately, preventing revenue loss or service gaps. Thank you very much.
What do you dislike or think could be improved?
Too many alerts may overwhelm staff, causing important messages to be ignored or missed, reducing overall effectiveness of real-time monitoring.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from SiteMinder replied
Hi Boonlert, Thank you so much for sharing your insights! We truly appreciate your feedback on the real-time alerts, as they are designed to help prevent revenue loss by notifying team of crucial updates. However, we understand your concern regarding the volume of notifications and are committed to improving this aspect to enhance overall effectiveness. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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