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Review of hotelkit

10
Central nervous system for hotel operations — but notifications overwhelm managers
Owner from 100 to 199 room Boutique Hotels in Rimbach (Germany)
Verified
1 days ago
Products Reviewed
Staff Collaboration Tools
Employee Engagement Software
Hotel Maintenance Software
What do you like most?
hotelkit has become the central nervous system of our hotel. With around 300 employees across many departments, it is the one place where handovers, repair requests, ideas, guest feedback and daily news actually reach the right people. Nothing gets lost in WhatsApp groups or on paper anymore. Repairs are documented from report to completion, checklists keep quality consistent across shifts, and new team members are onboarded into the information flow on day one. The structured workflows for tasks and approvals save us real management time every single day. Support is fast and genuinely listens to feature requests. For a family-run hotel of our size, I honestly cannot imagine running operations without it anymore.
What do you dislike or think could be improved?
The sheer volume of notifications can become overwhelming for managers who are tagged in many groups and workflows. Smarter prioritization, for example an AI-assisted or rule-based triage that highlights what truly needs my decision versus what is just informational, would make the daily inbox much more manageable and raise my rating even further.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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