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Review of dormakaba

3
I gave a low rating because of the company's hours and not having a 24-hours assistance contact.
Front Office Manager from 50-74 room Bed & Breakfast & Inns in Hastings (United States)
Verified
2 years ago
Products Reviewed
Guest Room Management System
What do you like most?
Germain Muhirwa was a great help today! He had to try multiple things but he did not give up until he fixed it. He was amazing and very patient with the process. Thank you, Germain!
What do you dislike or think could be improved?
I think that there should be a 24-hour assistance phone number where you can reach someone because we are a 24-hour business. There have been multiple times where we have had issue making keys and were not able to get assistance until the next day on a super busy day.
1.5
Terrible
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
5.0/5

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