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Review of Cendyn

0
Bad experience
ADJOINE DE DIRECTION from 50-74 room Branded Hotels in Lyon (France)
Verified
3 months ago
Products Reviewed
Website Design
What do you like most?
I do not recommend this company. They are incompetent, they are not salespeople, they have a poorly drawn contract, they promise services they can't deliver, and worst of all, their customer service is the worst in history. We have never received a single report on the website we created with them, while they pose as online visibility specialists, when they aren't even capable of being visible to their clients! It's better to work with smaller companies, but they see you as important and push you to improve!
What do you dislike or think could be improved?
A company that creates your website can't abandon you; it has to follow you to improve your visibility results!
0.0
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5
Leslie D. from Cendyn replied
We’re sorry to hear that our services did not meet your expectations. It appears that the level of service you anticipated may not align with the solution you selected. Our offerings are designed to accommodate different needs and budgets. As you are aware, we are in ongoing conversation with you regarding this and are doing everything we can to ensure you have what you need to keep your website performing well for your business and driving direct bookings. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust.

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