Review of Medallia

9
Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction
Night Manager
Verified
8 years ago
Products Reviewed
What do you like most?
The user friendless of the software, the ability to track guest service recovery across different departments, the ability to track recovery costs.
What do you dislike or think could be improved?
There isn't a central location to grab qualitative survey answers, you must click on every survey to read any feedback.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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