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Review of Salesforce

8
I use Salesforce at the corporate level for a portfolio of hotel brands
Director
Verified
9 years ago
Products Reviewed
Hotel Sales Software
What do you like most?
They are an industry leader in the space. They allow for very complex data management. Personalization and dynamic content is core to their product. I use them mainly for email, while they do support other marketing channels.
What do you dislike or think could be improved?
The customer service has been a huge issue for us. Salesforce doesn't really have a hospitality focus and they're huge - so when we need help with custom configuration or bugs the turnaround and care is poor.
4.0
Very Good
Ease of Use
2.0/5
Customer Support
1.0/5
ROI
3.0/5
Implementation
2.0/5

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