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Review of Frontline Performance Group

10
Upsell training and tracking that drives revenue — but reporting lags 3-4 days
Front Office Manager from 75-99 room Airport/Conference Hotels in Manggis (Bali)
Verified
4 days ago
Products Reviewed
Upselling Software
What do you like most?
Actively supports hotel associates in driving upsell performance through the utilization of the provided training module. The system enables users to set measurable targets, monitor progress, and produce comprehensive reports, allowing clear tracking of total upsell revenue and its contribution to the hotel's overall financial performance.
What do you dislike or think could be improved?
The reporting process could be improved by reducing the delay in updating upsell transactions. Currently, upsell results may only appear in the system 3-4 days after they occur, limiting real-time visibility of performance and revenue impact. Faster updates would enhance tracking accuracy and support more timely decision-making.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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