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Review of roommaster

5
Thank you Paulina
Events coordinator from 50-74 room Bed & Breakfast & Inns in Rindge (United States)
Verified
5 months ago
Products Reviewed
Hotel Management Software
Payments Processing Software
What do you like most?
Somehow I got locked out of RM for too many failed password attempts. What a disaster! Fortunately, Paulina was able to get me back up and running quickly and easily. Thank you!
What do you dislike or think could be improved?
System is glitchy. There are frequent stalls and crashes and often payments get posted twice. It happened again last week. Guests have to call to report it and get it corrected which does not help our reputation. I have addressed thus issue before and basically been told it's something we are doing wrong. Really?!
2.5
Poor
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
N/A
Riya g. from roommaster replied
Hi Max, Thank you for taking the time to share your feedback. We're glad to hear that our team was able to assist you quickly and help get you back up and running. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the system to deliver a more stable and efficient experience for hotel teams. If you’d be open to discussing your experience further, our team would be happy to review the concerns you mentioned. You can reach us at [email protected]

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