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Review of Canary Technologies

8
Fast multilingual guest replies — but approval delays slow them down
Front Office Agent from 200 to 499 room City Center Hotels in Ratsada (Thailand)
Verified
1 days ago
Products Reviewed
Contactless Check-in
Guest Messaging Software
Hotel Chatbots
What do you like most?
Contactless check-in, automatic translation into multiple languages, and AI-powered responses help us answer guests’ frequently asked questions quickly and efficiently.
What do you dislike or think could be improved?
I don’t like that Canary always requires the guest’s permission before sending a message. This often causes misunderstandings and delays. For example, if we prepare a message today but the guest only approves it tomorrow, the message will be sent tomorrow, even though the situation or incident occurred today. This can confuse the guest and make our communication seem outdated or irrelevant. It would be better if we could send messages directly without requiring the guest’s approval each time, especially for time-sensitive operational matters.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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