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Review of Raitify

10
Fast, consistent guest replies — but negative reviews need more control
Manager from 25-49 room Boutique Hotels in Cuxhaven (Germany)
Verified
17 days ago
Products Reviewed
Reputation Management
What do you like most?
We are very satisfied with Raitify. We find the automatic responses to guest questions and reviews particularly helpful. You can specify exactly how certain topics or questions should be addressed, ensuring the answers are consistent with our hotel and communication style. This saves an enormous amount of time in our daily hotel operations and also ensures that reviews are answered quickly and consistently. This is a real boon, especially for recurring questions. The interface is user-friendly, and the ability to add our own settings and information makes Raitify especially valuable to us.
What do you dislike or think could be improved?
One small suggestion for improvement would be to avoid automatically agreeing with every point of criticism in negative reviews. Our experience shows that not all reported negative aspects necessarily reflect reality. In such cases, a more neutral response would be helpful, one that doesn't automatically confirm the criticism. Alternatively, we believe it would be very useful if negative reviews weren't automatically answered, but instead set aside for manual review. This would allow for personal consideration of the review and the formulation of a more tailored response. In our view, this is often the better solution, especially for critical reviews.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Sebastian A. from Raitify replied
Thank you very much for your detailed feedback and recommendation! 😊 We’re really happy to hear that Raitify is saving you valuable time in your daily hotel operations and that the individual settings help you keep responses consistent with your hotel’s communication style. We completely understand your point regarding negative reviews. You can add specific instructions for this under Listings → Besonderheiten und Fakten, for example defining when the AI should respond more neutrally or not agree with certain points of criticism. We don’t apply one general rule across the entire system, as different hotels prefer different approaches to handling critical feedback. For automated publishing, you can also define which star ratings should be answered automatically, for example only 4- and 5-star reviews or only 5-star reviews. Of course, a positive star rating can still contain critical feedback, and our autopost currently doesn’t use sentiment analysis to automatically identify these cases. This is something we’re looking to improve in the future. Feel free to try adjusting your individual instructions, and if you’d like some help optimizing the settings, just reach out to us anytime. We’re always happy to take a look together! 😊

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