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Review of Ai Kosmo

10
A turning point for our B&B! Impeccable request management.
B&B from 25-49 room Boutique Hotels in Trento (Italy)
Verified
4 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
We integrated AI Kosmo to handle a particularly high volume of requests, and the results far exceeded our expectations. We'd like to point out that we're not a hotel, but a B&B with rooms spread across multiple locations, which makes managing reception and logistical information much more complex. After providing the necessary data, AI Kosmo passed the test with flying colors: once properly configured and calibrated, the system is perfect. It provides all guests with the correct instructions for access and their stay without making any errors, despite the unique nature of our facility. It handles the high flow of messages without missing a beat, dramatically reducing our workload. If you're looking for an efficient and precise ally, we highly recommend it!
What do you dislike or think could be improved?
We specifically needed the AI ​​to be reactivated within minutes of our manual intervention in chat with the guest; we requested this custom modification from the team, and they implemented it in less than 3 days! Quick, precise support, and flawless software. Highly recommended!
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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