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Review of Canary Technologies

7
AI calls that cut volume, but kiosk check-in is too slow
Front office manager from 200 to 499 room Bed & Breakfast & Inns in Milton Keynes (United Kingdom)
Verified
2 days ago
Products Reviewed
Contactless Check-in
Upselling Software
Guest Messaging Software
What do you like most?
I like the AI calls these have proven very successful and my team have noticed a significant decrease in volume of calls, which is actively helping our work load. I also really like the chats as I believe they will positively impact our problem handling. It is great to be able to communicate with guests easier and assist them with queries etc. The team that assist us with Canary are very helpful and I find the Monday calls that we have on Monday every week to be very helpful as well as the group chat that we have on teams because not only can we report any issues that we have we also get to see what other issues are being faced at different hotels and this is helpful.
What do you dislike or think could be improved?
The check in with the kiosks is too long and guests are frequently complaining or abandoning their check in as they believe the process is too lengthy. I am not sure how we could improve this but the system is also very slow and the screen loads very slowly during check in. Our check in completion rate is low due to the length and delays that appear whilst guests are checking in.
3.5
Average
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
4.0/5

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