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Review of roommaster

10
Modern and up-to-date PMS software
Owner from 50-74 room Bed & Breakfast & Inns in Hailey (United States)
Verified
13 months ago
Products Reviewed
Property Management Systems
Website Design
What do you like most?
I was most impressed by the depth of features available. I'm coming off of 25-year-old software and this software offers.
What do you dislike or think could be improved?
The on boarding process could be streamline. You are only able to really communicate through tickets and sometimes that can be slow.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Riya g. from roommaster replied
Thank you for highlighting your experience with our modern, up-to-date PMS. We’re glad to hear that the depth of features has made a positive impact. We appreciate your feedback on the onboarding process. While support through tickets ensures accurate tracking and faster follow-up, we understand that it can sometimes feel slow. We’re actively refining our onboarding flow and support touchpoints to make communication smoother and more efficient. Thank you for sharing your thoughts, they help us continue improving the experience for every hotel.

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