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Review of TrustYou

8
Guest feedback reports that help with follow-up — but the new platform feels slower and more confusing
Cluster Room Division Manager from 50-74 room Boutique Hotels in Pattaya (Thailand)
Verified
1 days ago
Products Reviewed
Reputation Management
What do you like most?
The system generates guest review reports and summarizes guest feedback to help identify issues and facilitate appropriate follow-up actions. Easier to switch the property.
What do you dislike or think could be improved?
Since TrustYou migrated to the new platform, the main issues affecting users are the system's slow performance, complicated modules that cause confusion, a two-step process for applying data filters, and a less engaging homepage design compared with the previous version.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
3.0/5

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