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Review of Smart Host GmbH

10
Very intuitive CRM and a great AI-driven campaign marketing tool
Assistant Director from 75-99 room Boutique Hotels in Bad Griesbach im Rottal (Germany)
Verified
5 months ago
Products Reviewed
Hotel CRM & Email Marketing
Direct Booking Tools
Guest Messaging Software
What do you like most?
Perfect tool to increase the quality of your offers, your offer conversions such as your direct bookings. The CRM is one of the best in the market right now, very detailed insights to all of your guests. Automatic categorization, which forms the basis for targeted email marketing. The campaigns / newsletter are a very nice tool for your email marketing. Thanks to the AI, which automatically creates templates or recognizes when campaigns would be worthwhile based on utilization rates and creates proposals. The new Analytics-tool is a really interesting support. All datas summed up in one backend which really assists you as a basis for implementing measures. The onboarding goes really fast and is very easy due to well prepared und structured learning pages for the setup.
What do you dislike or think could be improved?
A few things in the layout of the offer are hard-coded and can't be changed. But actually, that's quite it. Very nice product so far.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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