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Review of hub OS

9
Improved communication and incident management between departments
Jefe de servicios técnicos hotel Vincci Soho from 75-99 room Boutique Hotels in Madrid (Spain)
Verified
4 days ago
Products Reviewed
Hotel Maintenance Software
What do you like most?
The app has significantly improved communication between departments, especially between Housekeeping and Maintenance. When a fault is reported, Maintenance receives immediate notification and can see if the issue has been reported by the guest and whether the room is occupied or available. Furthermore, when the repair is completed, Housekeeping receives a notification, allowing them to quickly check the room and make it available to Reception. All of this eliminates the need for constant phone calls to report faults and to notify staff when repairs are finished.
What do you dislike or think could be improved?
It would be very useful to be able to sort the repairs by room number and directly generate a single-page PDF for easy reference and printing. Currently, exporting to Excel requires prior sorting and formatting of the data. It would also be helpful to be able to modify or postpone a repair without having to cancel and recreate it.
4.5
Excellent
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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