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Review of roommaster

10
Reservations
It Administrator from 100 to 199 room Bed & Breakfast & Inns in Murray (United States)
Verified
6 months ago
Products Reviewed
Hotel Management Software
Booking Engine
Payments Processing Software
What do you like most?
I like that your support is 24/7 and they are very nice and respectful. The software is Very easy to work with.
What do you dislike or think could be improved?
1. training the New Techs has been a little difficult at times. 2. When their are updates being installed, as a tester for many years I don't thing there has been enough testing before the product has been released. 3. The security has improved dramatically. Thank You! 4. Some of the easy stuff like when you log in the main screen it doesn't default to the login screen.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5
Riya g. from roommaster replied
Hi David, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy to use for your team and that our support team has been helpful when needed. We also appreciate your feedback regarding training, updates, and usability. Insights like this help guide improvements as we continue refining the platform. roommaster is now a modern, AI-powered, cloud-native PMS, and we’re continually evolving it to better support hotel teams. Thank you again for sharing your experience with roommaster.

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