Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Duve

7
Intuitive upselling and guest messaging — support could be stronger
Director of Revenue and eCommerce from 200 to 499 room Luxury Hotels in Brussels (Belgium)
Verified
1 days ago
Products Reviewed
Upselling Software
Contactless Check-in
Guest Messaging Software
What do you like most?
What I like most about Duve is that the platform is intuitive, well designed, and easy for both operational and commercial teams to use. The upselling software works as advertised and makes it very easy to create and manage ancillary offers, room upgrades and other revenue opportunities without adding significant workload for the team. For example, we can promote early check-in, late check-out, room upgrades or additional services before arrival, allowing guests to choose what is relevant to them while creating additional revenue opportunities for the hotel and supporting TRevPAR. The guest messaging functionality is also very useful for communicating with guests throughout the journey. It allows us to respond to common questions quickly, share information such as check-in instructions or hotel facilities, and reduce the amount of repetitive communication handled manually by the front office. Another advantage is that Duve continues to introduce new implementations and features at a relatively low cost compared with many larger hotel technology platforms. Overall, it is a practical and well-designed solution that can improve the guest experience while helping hotels generate additional revenue without creating too much complexity for the team. It is particularly valuable for hotels looking for quick implementation and measurable operational improvements.
What do you dislike or think could be improved?
The main area for improvement would be customer support. The team has good technical and system knowledge, but sometimes lacks the specific hotel know-how needed to troubleshoot more complex operational or integration issues. We experienced this particularly when migrating from OPERA V5 to OPERA Cloud. The two-way communication made upselling easier, but content coming from OPERA Cloud could not be edited in Duve, including pictures, descriptions and prices. Resolving this was challenging, as there seemed to be uncertainty on both sides about the integration, and customer support was not always responsive. More proactive support and stronger hotel-specific integration expertise would significantly improve the experience. It would also be helpful to have clearer escalation procedures, faster response times for integration-related issues, and more practical guidance for hotel teams during major PMS migrations or system changes. This would make the overall implementation process much smoother and give hoteliers greater confidence when introducing new functionality.
3.5
Average
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
5.0/5
Implementation
3.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information