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Review of Canary Technologies

5
Time-saving guest tools — but navigation and customization need work
Reception Supervisor from 200 to 499 room Airport/Conference Hotels in London (United Kingdom)
Verified
2 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
We messaging guests Canary is quick to respond -I like how we can amended answer for future auto responses Live chat feature is helpful and means not all call are directed to the front desk always. What I like most about the product is that it helps streamline my workflow, saving time and making daily tasks more manageable. What I like most about the product is the range of features available, which provide practical solutions for a variety of needs in one place. It consistently performs well and does not glitch. The digital check-in process helps reduce queues at reception and improves the guest arrival experience. The platform helps save time for front desk teams, allowing staff to focus more on guest interactions. The contactless features provide a seamless and modern guest experience. It helps improve operational efficiency while maintaining a high level of guest service. The ability to access guest information digitally makes processes faster and more organized. Canary is very user-friendly and intuitive, making it easy for both staff and guests to use. Guests appreciate the convenience of completing registration and verification before arrival.
What do you dislike or think could be improved?
I wish Canary could be a bit more personable to each guest. Providing more regular training and development opportunities would help team members. The product could be improved by providing clearer updates and notifications, ensuring users stay informed about important changes and features. Greater integration between different features and systems would streamline workflows, reduce manual processes, and improve overall efficiency. Another thing that could be improved is the overall user experience, making key features easier to find and use. This would help users complete tasks more efficiently and reduce the learning curve. Provide more customization options to better suit different user preferences and workflows. Please change the message asking for approval to receive the messages - needs to be more specific than just "the front desk has a message" - and instructions to proceed need to be clearer as well. Enhance accessibility features to make the product easier for everyone to use. Make navigation more intuitive so users can find important functions more quickly.
2.5
Poor
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
N/A

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