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Review of Salesforce

8
I would recommend getting it, even with the items I wish they had. It is a goods system and overall good to use. A hotel with as much meeting space as we have needs something like this.
Director of Sales & Marketing from 200 to 499 room Bed & Breakfast & Inns in San Jose (United States)
Verified
9 years ago
Products Reviewed
Hotel Sales Software
What do you like most?
It is very easy to use...everything is at the top bar which makes it easy to find an account, contact, put a piece of business in, etc.
What do you dislike or think could be improved?
Their customer service is terrible!!! I also wish they had more functionality for hotels. It is difficult to put your contracts in there and change things, since every piece of business is different. The training is bad. I also wish it would auto-schedule tasks for following up with clients.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
1.0/5
ROI
4.0/5
Implementation
4.0/5

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