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Review of Orderlina

10
Fantastic Results & Great Service
EAM from 100 to 199 room Boutique Hotels in Patong (Thailand)
Verified
4 years ago
Products Reviewed
Mobile Ordering & Room Service
What do you like most?
We haven't looked back since we decided to install the Hotefy system. We immediately saw our room service orders increase by a massive 60 percent and a lot more customer interaction with the restaurant. Based on that wethen decided to remove all of our paper restaurant menus and instead used the qr code system which gave us a massive saving on printing costs and made updates to our menus, daily specials and promotions so much easier. Our front office team also found the system much easier to work with for guest interaction, rather than by telephone calls they could simply communicate with the guests on Hotefy chat, plus by using the translation system for guests who could not communicate in English they could solve problems very quickly and efficiently. If you are looking to increase your revenue and make the ordering experience more easy and enjoyable for your guests then I would highly recommend Hotefy. Plus the service from their team is outstanding!
What do you dislike or think could be improved?
I only have positive things to give feedback on as all aspects of the system and service have been excellent.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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