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Review of MeetingPackage

10
Self-serve booking that cuts admin — but refunds stay manual
Deputy Group Meeting & Events Manager from 500+ room Boutique Hotels in London (United Kingdom)
Verified
2 days ago
Products Reviewed
Online Venue Booking Platforms
What do you like most?
The simple use of the widget on our website allowing customers to self serve by creating their own booking online for the venue of their choice. The flexibility for customers to be able to book out with office hours therefore increasing chances of conversion. The booking dropping straight in to our internal diary system (Opera), clients ability to pay, agree to Terms and conditions and receive a confirmation therefore reducing admin time for our team. The promotional code functionality has allowed us to also sign up regular bookers with their own negotiated rates to the system, again giving them flexibility to book on their own time, check availability, select preferred meeting space and pay directly. The implementation of the AR function this year has also allowed us to move more clients over to MeetingPackage who have credit facilities in place with the hotels and be able to pay on account rather than credit card. The look and quality of the site and ease of use for customer and us. The booking process is straight forward for the customer with clear descriptions and quality images. Also the process for team, receiving the confirmation, simple check to makes sure the booking details are correct and then no further action required unless the customer contacts with amendments. The reporting functionality is also a key tool for our business with the ability to view weekly, monthly and year on year statistics at Group level or by property, also the ability to view instant book v enquiry conversion statistics. Finally, the Team at MeetingPackage, their knowledge and support is invaluable. For being a technical system, they appreciate that their customers are not technical experts and take the time to support with set up, changes and any issues that occur.
What do you dislike or think could be improved?
Post booking creation, the customer having the ability to add on additional items, change numbers etc and be able to make the payment at the time of change. Also cancellations, when a customer cancels within the agreed terms and conditions be able to the request the refund and this be processed by the team via the portal. This is a manual task which requires clients having to give us card or bank details for refunds then process these manually.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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