Review of Reguest

10
Easy guest journey management — with room to improve Chris
Reveune Manager from 75-99 room Airport/Conference Hotels in Fiera di Primiero (Italy)
Verified
1 days ago
What do you like most?
Reguest makes it easy to manage guest relations, from the moment of first contact right through to arrival at the property, as well as during their stay and even after they have left. It helps us to improve booking value and quality. It is easy to use and its interface is intuitive, even for new staff members. On the guest side, too, it ensures clear presentation and comprehensive information, all with an appealing design that is perfectly in line with the brand identity. The messenger, which also features the chatbot Chris, enables a quicker and more informal conversation with the guest, thereby increasing their satisfaction and minimising information asymmetries. Chris could be even more flexible and resourceful. I would also incorporate better management of post-stay reviews, so as to further complete the guest journey within this CRM.
What do you dislike or think could be improved?
Chris could be even more flexible and intelligent. Chris could be even more flexible and resourceful. I would also incorporate better management of post-stay reviews, so as to further complete the guest journey within this CRM.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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