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Review of HOTELTIME

10
Responsive support and intuitive use — reports need more visual clarity
Marketing manager from 25-49 room Boutique Hotels in Olomouc (Czech Republic)
Verified
2 days ago
Products Reviewed
Property Management Systems
Hotel POS Systems
What do you like most?
What I appreciate most about HotelTime is the approach and professionalism of its customer support team. The support is always very responsive and professional, and they are quick to provide a solution to any situation we encounter. We frequently use the support chat integrated directly into HotelTime, which makes resolving any issues even faster and more convenient. We also appreciate how HotelTime continues to evolve, regularly introducing useful new features and new ways of using the system. We have been using HotelTime for four years, and during that time, the system has developed significantly and added many valuable functionalities. At the same time, it has managed to preserve what matters most to us -> user-friendliness, a straightforward approach, and simple, intuitive operation.
What do you dislike or think could be improved?
I would appreciate a mobile app for managers that provides a clear overview of the “Statistics” module. HotelTime offers a wide range of reports, which is a major advantage. However, some reports contain a lot of data, which can sometimes make them difficult to interpret, especially when the data is not presented in a sufficiently visual way. I could see great value in the ability to further customize existing reports and present the data in a more visual format, such as charts and graphs. A dedicated mobile overview for managers would also make it much easier to quickly monitor the key figures and performance of the hotel on the go.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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