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Review of Mews

9
Clear hotel overview that keeps work organised — but some updates feel slow
Receptionist from 25-49 room Boutique Hotels in Danderyd (Sweden)
Verified
1 days ago
Products Reviewed
Property Management Systems
Revenue Management Systems
Hotel POS Systems
What do you like most?
I really like the overall overview in Mews. I especially like the statistics and the timeline, as they make it easy to keep track of everything and get a clear picture of how things are going. The customer profiles are also really useful, as you can easily access guest information and get a better understanding of their preferences and previous stays. I also like how everything is presented in a structured and accessible way, so you can quickly find the information you need and get an overview of what’s happening at the hotel. It makes the day-to-day work feel more organised and efficient.
What do you dislike or think could be improved?
One thing I think could be improved is making task updates faster and smoother, as they can sometimes feel a bit slow. Changing the guest assigned to a room could also be more straightforward, as the current process feels a little complicated. Another useful improvement would be to make the guest’s membership level visible in the initial overview, so it’s easier to identify at a glance without having to open the customer profile. Additionally, the returning guest indicator can be quite slow and doesn’t always update automatically. It would be helpful if this information refreshed in real time, making it easier to recognise returning guests without having to double-check manually.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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