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Review of Shiji Group

9
Centralized review insights that save time — but not always intuitive
Hotel Operations Manager from 200 to 499 room Boutique Hotels in Andorra la Vella (Andorra)
Verified
1 months ago
Products Reviewed
Reputation Management
What do you like most?
Centralizes guest reviews from multiple platforms. Identifies recurring issues and key drivers of satisfaction. Enables benchmarking against competitors and other hotels. Saves management time with dashboards, alerts and automation.
What do you dislike or think could be improved?
The platform could be more intuitive and easier to navigate, especially for users who only need quick, actionable insights rather than detailed data.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5
Jessica k. from Shiji Group replied
Hi Daniel, Thank you for your great review and for highlighting how Reviewpro Reputation helps centralize guest feedback, identify trends, benchmark performance, and save valuable time for your team. We also appreciate your feedback on usability. Making it easier for users to access quick, actionable insights is something we're continuously working on. If you haven't already, we'd love for you to explore our Dynamic Dashboards, which were designed to provide a more intuitive and streamlined view of key KPIs and performance metrics. Thank you again for your trust and valuable input. It helps us continue improving the platform for hoteliers like you. Warm regards, Jessica Kurtz

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