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Review of MARA Solutions

10
Centralized review management saves time — real-time scores would help
Assistant Front Office Manager from 200 to 499 room Bed & Breakfast & Inns in Dubai (United Arab Emirates)
Verified
1 days ago
Products Reviewed
Reputation Management
What do you like most?
Using one platform to manage and respond to guest reviews has made our work much easier and more efficient. It allows us to monitor reviews from different platforms in one place, respond to guest feedback promptly, and ensure that no review is missed. The platform also helps us track our review response percentage, giving us a clear understanding of our progress and overall performance. This makes it easier to monitor our team's responsiveness, identify pending reviews, and ensure timely follow-up. Overall, having a centralized platform saves time, improves coordination, and helps us maintain a consistent approach to guest feedback management. It also supports our efforts to improve guest satisfaction, strengthen our online reputation, and ensure that every guest's feedback receives the attention it deserves.
What do you dislike or think could be improved?
It would be very helpful if the platform could update the review response percentage and related scores in real time or immediately after a response is submitted. This would allow us to track our performance accurately, monitor improvements, and understand the immediate impact of our team's efforts. An immediate score update would make the platform more effective and help us manage our guest review performance more efficiently.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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