Review of Duve

9
Faster arrivals and easier guest messaging — but check-in still needs work
Cluster Assistant IT Manager from 200 to 499 room Resorts in Tawala (Philippines)
Verified
3 days ago
What do you like most?
Digital Pre-Check-In Allows guests to complete registration details before arriving. Reduces the amount of information the Front Office needs to collect manually. Helps make the arrival experience faster and more convenient. Guest Communication Enables automated messages before, during, and after the stay. Useful for sending check-in instructions, reminders, hotel information, and post-stay messages. Can reduce repetitive questions handled by Front Office.
What do you dislike or think could be improved?
One area that could be improved is streamlining the end-to-end check-in process. Even when guests have already completed the Duve pre-check-in, there can still be several steps required at the Front Desk upon arrival. It would be beneficial if Duve could further integrate and synchronize the pre-check-in information with the hotel's PMS and other required systems so that staff can minimize duplicate verification and data entry.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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