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Review of HiJiffy

8
Centralized guest communication that frees up hotel teams — reporting could be stronger
DOP from 75-99 room Boutique Hotels in Paris (France)
Verified
2 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
Managing multiple hotels, I particularly value the ability to centralize and automate guest communication while keeping the solution simple for operational teams. HiJiffy helps us handle recurring requests more efficiently, improve responsiveness and allow hotel teams to focus their time on situations where human interaction really adds value.
What do you dislike or think could be improved?
For multi-property operations, the main improvement would be stronger performance monitoring and easier comparison between hotels. More actionable reporting would help us quickly identify recurring guest issues, understand where automation is working well and where hotel teams still need to intervene.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5
Carolina R. from HiJiffy replied
Thank you for the review, and for the thoughtful feedback. Keeping things simple for operational teams across several hotels is something we care a lot about, so it’s great to hear that’s how it feels on your side. We’re glad HiJiffy is taking care of recurring requests and giving your teams more time for the moments where a personal touch really matters. Thank you also for your feedback on multi-property reporting. It’s valuable to hear how groups like yours want to measure performance.

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