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Review of HiJiffy

10
24/7 guest support that frees up staff — but pricing could be better
Director of Marketing and Revenue from 75-99 room Luxury Hotels in Ventnor (United Kingdom)
Verified
1 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
HiJiffy efficiently handles the vast majority (98%) of routine questions from guests thinking of booking and who have already booked, and does so 24/7, allowing our reservations and reception teams to focus on personal service for guests. Importantly, HiJiffy readily hands over to a human when it either does not know the answer or when a guest asks to speak to a human.
What do you dislike or think could be improved?
More moderate pricing in an area that is becoming increasingly competitive with a growing number of companies offering a similar product.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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