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Review of Tripleseat

10
Best Response Time for Customer Service
Event Sales Manager from 25-49 room Boutique Hotels in Sonoma (United States)
Verified
7 days ago
Products Reviewed
Event Management Software
What do you like most?
-Whenever I need help they are always quick to respond. I have never waited more than an hour or two for assistance. Normally someone is responding within 1-10 minutes. -Not only does the support team fix any issues I run into but they also are willing to educate me on how to make tweaks I want to do on my own. -The best part is that everything is customizable! Whatever I need it can be added and really the only limit is your imagination.
What do you dislike or think could be improved?
Honestly it is hard to think of anything to improve on. This program is amazing! I think the only item I would love to see is an integration with OpenTable. Where I can block out tables in OpenTable when I block it in Tripleseat. And now I am thinking of one other item. It is really hard for guests to see when other people are cc'd on the email discussions. It would be great if there was a way to see more clearly who is cc'd.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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