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Review of Cendyn

8
Outstanding customer support
Reservations Manager from 200 to 499 room Boutique Hotels in Copenhagen (Denmark)
Verified
3 years ago
Products Reviewed
Hotel Reservations Software
RFPs & Proposal Management Software
What do you like most?
- Customer support - very personalised and close relationship with our account manager. She also helped us through a difficult training period through Covid-19 where new employees had to stand in to handle the system. - Once one is used to using RVNG - it has nice features and easy to navigate in. The sales reports are very useful.
What do you dislike or think could be improved?
- We have had some issues with rate loading - RVNG is complicated until an employee has gotten used to it, which can take a long time. - It would be nice with an alert on loaded rates a month prior to the set 'end active' date. We have issues collecting all the necessary contact details on the guests booking via this platform.
4.0
Very Good
Ease of Use
2.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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