Review of Traversing.ai

10
It's Helped Us Turn Guest Feedback Into Genuine Hospitality Wins.
Leisure Sales Manager from 500+ room Casinos in Las Vegas (United States)
Verified
30 days ago
What do you like most?
What I appreciate most is how this platform reminds us that every review is a real guest with a real experience. The sentiment tagging helps our team pinpoint exactly where in the stay something went right or wrong, which has directly shaped how we train our front desk and F&B teams. We've seen a measurable lift in our scores since implementing a consistent response rhythm through the platform.
What do you dislike or think could be improved?
Connecting directly into our PMS would help us understand the guest journey more effectively. This will likely do wonders at overall communication.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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