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Review of Frontline Performance Group

10
Solid upsell training and support — reporting needs more flexibility
Revenue Manager from 500+ room Bed & Breakfast & Inns in 上海市 (China)
Verified
4 days ago
Products Reviewed
Upselling Software
What do you like most?
It provides solid training on identify opportunities and helps our FO team stay focused and motivated. We have seen a positive impact on our MoM upsell performance and incremental revenue, and the ongoing support from the FPG team is also very valuable.
What do you dislike or think could be improved?
More flexibility in reporting and analytics, especially the ability add the original booking rates that we could easily calculate the total rooms revenue, as well as booking segments and channels information that we could better understand where the biggest upsell opportunities are.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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