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Review of Canary Technologies

10
Easy guest messaging that saves front desk time — but AI tone needs work
General Manager from 200 to 499 room Branded Hotels in Commerce (United States)
Verified
3 days ago
Products Reviewed
Upselling Software
Guest Messaging Software
Hotel Chatbots
What do you like most?
For messaging guests. We have a lot of international guests and it's easy with the integration of Booking.com and Expedia for them to message us. It also auto-answers a lot of questions that would normally tie up our front desk agents. It also auto translates our messages into our guests' language where English is difficult for them. Love this!
What do you dislike or think could be improved?
AI to be smarter and a lot more friendly in the tone of responses. Translation could be a bit better to accommodate the vernacular of the guest.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
4.0/5

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