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Review of ChargeAutomation

0
WORST EXPERIENCE EVER!
Managing Partner from 1 to 4 room Boutique Hotels in Tagaytay (Philippines)
Verified
2 years ago
Products Reviewed
Upselling Software
What do you like most?
NONE AT ALL. Worst Customer service experience. Scam all the way. All about blame. Took all my payments without me using their services. OVERPAYMENTS!!
What do you dislike or think could be improved?
**Rating: 0 star** ( if i could give a -10, I would. Worst experience i ever had! Our experience with ChargeAutomation has been an absolute nightmare. Despite not using any of their services for an entire year, we were forced into a non-refundable contract. We subscribed based on misleading claims that ChargeAutomation could easily integrate with PayPal Business. However, we later discovered that additional, undisclosed steps were required. This bait-and-switch tactic cost us valuable time and money. The layers of coordination—starting from Hostaway to ChargeAutomation, then to Cybersource, GlobalPay, and Paynamics—added nothing but financial burden. This tangled mess has been incredibly frustrating and costly, with no benefit to our business whatsoever. The customer service is abysmal. Ian from ChargeAutomation not only refused our refund request but also fought with us when we tried to discuss our concerns. He even made a fuss about the negative review we left, showing a complete lack of professionalism and disregard for customer satisfaction. This company is nothing short of a scam. Avoid ChargeAutomation at all costs if you value your time, money, and sanity.
0.0
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5

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