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Review of ThinkReservations

10
Direct bookings and revenue up — with a few messaging bumps
Owner/Innkeeper from 5 to 9 room Bed & Breakfast & Inns in Milan (United States)
Verified
2 days ago
Products Reviewed
Property Management Systems
Hotel Management Software
Website Design
What do you like most?
Think Reservations is my go-to from beginning to end for an elevated customer experience! The website design and booking engine make it easy for guests to make reservations, keep informed through the messaging service, checkin easily, order gift certificates, and modify their stay. Additional features allow staff to manage room assignments seamlessly. Our bookings have increased greatly this past year resulting in a huge boost in revenue, even in uncertain times. I love the ease in running a report to see where I've been and what is projected. My conversion rate has doubled and my use of OTAs has diminished because direct bookings are consistently on the rise. As a small bed and breakfast in rural New Hampshire, this is incredible! The marketing assistance I receive from Think is invaluable - technology is ever-changing and I could never keep up on my own. The success of my business is largely due to Think Reservations and I highly recommend them to anyone in need of a property management system. It is worth every penny.
What do you dislike or think could be improved?
The room block feature is relatively new. I tried to use it, but there were still some minor "bumps" that needed tweaking, or perhaps I needed better training. The messaging service doesn't always work instantly on my end. Guests receive their messages, but I don't always get their replies until hours later.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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