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Review of Canary Technologies

10
Excellent System for Hotel Management
Resort Operations Manager from 200 to 499 room Boutique Hotels in Byron Bay (Australia)
Verified
1 days ago
Products Reviewed
Contactless Check-in
Upselling Software
Guest Messaging Software
What do you like most?
I have been using Canary for a while now, and I must say it has significantly improved our hotel management processes. The system is user-friendly and offers a range of features that streamline operations, from guest check-ins to managing reservations and payments. One of the standout aspects of Canary is its Guest Messaging Software. It allows us to communicate effortlessly with our guests via text messaging, ensuring we can respond promptly to their needs and collaborate effectively with our team. This feature has greatly enhanced our ability to provide excellent customer service and maintain clear communication channels. Additionally, the Upselling Software has been a game-changer for our revenue management. It helps us upsell ancillary services and upgrade packages seamlessly, boosting our total revenue per available room (TRevPAR) and ensuring guest fulfillment. The ability to offer tailored packages and upgrades has not only increased our revenue but also enhanced the overall guest experience. The Contactless Check-in feature is another highlight. It enables guests to check in and out using their mobile devices, reducing wait times and minimizing congestion in the lobby. This contactless process has been particularly beneficial in enhancing the guest experience and maintaining safety standards at the front desk and during check-out. Guests appreciate the convenience and efficiency of being able to manage their check-in and check-out without having to wait in lines. Moreover, Canary’s integration with other hotel management tools has been seamless, making our workflow much more efficient. The system’s reliability and the responsive support team have ensured that we experience minimal downtime, allowing us to focus on delivering exceptional service to our guests. We are thrilled that 75% of our guests use the system, and we have achieved a 4.7/5 guest satisfaction rating. Recently, Canary added a new feature and dashboard that shows the guests’ images, which has been a game-changer for us. This visual aid has improved our ability to recognize and personalize guest interactions. A special mention goes to Bonnie from Canary, who has been outstanding and an absolute star. She is quick to respond and takes on feedback regarding the development of the system, ensuring that our needs are met promptly and effectively. Overall, I highly recommend Canary to any hotel looking to enhance their management system. It has been a game-changer for us, and I am confident it will be for others as well. The combination of advanced features and excellent customer support makes Canary an invaluable tool for modern hotel management.
What do you dislike or think could be improved?
Overall, Canary Technologies offers a robust and innovative solution for modern hotels, with a few areas for potential improvement to make the platform even more effective. However there is nothing specific at the moment as they have enhanced already some features. We will continue to use the system and provide feedback.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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