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Review of Shiji Group

10
Consolidates guest perception — but still requires a lot of manual work
Analista de CX from 75-99 room Boutique Hotels in Ipojuca (Brazil)
Verified
21 days ago
Products Reviewed
Reputation Management
What do you like most?
Consolidating relevant information about guest perception in relation to our hotel operations, generating decisive information for short, medium, and long-term actions.
What do you dislike or think could be improved?
Since we have a group with 3 operations (and expansion), I would like to extract the network's data in a single, consolidated way. Today I need to export a report for each unit and consolidate the data externally, which creates an enormous amount of data-processing work. In addition, I would also like to be able to extract reports that combine data from the "during and post-stay" surveys, with a consolidated average.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
N/A
Jessica k. from Shiji Group replied
Thank you for your review and for highlighting the value of having guest feedback data consolidated into actionable insights. We're delighted to hear that Reviewpro helps your team make informed decisions across the short, medium, and long term. We also appreciate your feedback regarding reporting across multiple properties. If you haven't already explored them, our new Dynamic Dashboards were designed to address exactly these types of needs. They allow you to create personalized, fully customizable dashboards that can consolidate data across properties, apply specific filters, and allows you to choose from more than 60 different KPIs and indexes in a single view. Regarding your request to combine in-stay and post-stay survey results, we generally recommend viewing these metrics side by side rather than merging them into a single average. While both are valuable, they measure different stages of the guest journey. With Dynamic Dashboards, you can easily monitor both sets of results alongside your online reputation metrics to gain a more complete picture of guest satisfaction. If you haven't had the opportunity to set up Dynamic Dashboards yet, we'd encourage you to reach out to your Customer Success Manager, Dani, who would be happy to help you get started and ensure you're getting the most value from the platform. Thank you again for your feedback and partnership. Suggestions like yours help us continue improving the experience for growing hotel groups like yours!

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