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Review of Canary Technologies

9
Messaging / Canary for Opera Cloud
Guest Service Manager from 100 to 199 room Branded Hotels in Paintsville (United States)
Verified
1 days ago
Products Reviewed
Contactless Check-in
Upselling Software
Guest Messaging Software
What do you like most?
Mostly, the time saving feature for my front desk clerks. I like the messaging feature. However, sometimes it is a little delayed between responses from hotel to guest. The broadcast feature is very useful. If there is anything that needs to said to the guests as a whole, such as maintenance, or room delays, this feature truly helps keep our guests informed of anything that may be going on during the time of their stay. The AI feature is also so far very neat! Clear and accurate contact information provided by the guest, which is then automatically integrated into our reservation system. This helps abundantly by eliminating mistakes of misunderstanding, or the inability to collect all of the guests information during the time of booking. The checkout feature is also very helpful. Housekeeping are able to get into the rooms quicker, and thereby turning around faster for the incoming guests of the day.
What do you dislike or think could be improved?
The messaging feature needs some fine tuning. I would also suggest that Payment methods that are incoming on the Opera cloud software, be sent to the appropriate window for billing/audit purposes.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A

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